"How long are shipping times?
Shipping times vary depending on which items you order. In general your products will ship within 1-10 days, and will arrive to you within 3 - 21 days. For more specific shipping times, please see shipping notes in the description of each item.
What's your return policy?
We gladly accept EXCHANGES and offer STORE CREDIT.
1) In order for an exchange to be made or a store credit to be applied, we must be notified via email @email@example.com, within 5 days of the item being delivered, according to the shipment tracking information.
In the email we simply ask that you notify us of your intention to exchange or receive credit. Note credits may take up to 7 days depending on your card company’s policy.
2) Your item must be in resaleable condition, meaning, unused, not damaged, and tags still attached.
3) Once the item is received and inspected, we will send you an email confirmation and either credit your payment back, or apply a credit to your account. Whichever you requested.
4) We are not responsible for the shipping cost back to us, but will happily cover the cost of shipping an exchanged item back to you.
Sorry, but we do not offer REFUNDS.
I just placed an order, can I cancel it?
Unfortunately, we are unable to cancel an order once it has been submitted, as we cannot disrupt the workflow process fulfilled by our warehouse team. We strive to dispatch orders efficiently to meet the expectations of our valued clients.
I only received one of the items in my order, where is the rest?
Web orders can come from multiple warehouses. If you only receive part of your shipment, don’t worry, you’ll receive tracking on your other goods as they ship.
I didn't receive a confirmation email, did my order go through?
On large releases, order confirmations can be delayed, and often end up being marked as email spam. As long as you received an order number as part of your checkout, then your order has gone through. Make sure to save your order number for your records.
Why was my credit card charged multiple times?
When you complete a checkout, your credit card company puts an authorization for the order amount on your card. This money has not been paid to Rescue the Republic, rather your card company has put a hold on it for you while you check out. If your address information fails to validate (maybe your shipping and billing addresses aren't the same), then your payment will be declined. Your credit card company will release the Authorization between 3-5 business days after it is made depending on your bank. If you attempt to checkout multiple times, your card will be Authorized multiple times.
I didn't receive a tracking number, when should I expect it?
If you are a domestic customer, you should receive a shipping confirmation email within 3-5 days of your purchase. If you are an international customer, you should receive a shipping confirmation email within 5-7 days of your purchase. If you don't have it, it's possible that it got sent to your spam folder.
Why isn't my order showing up on the tracking page?
Orders that haven't been shipped or scanned by UPS won't show up on the tracking page. Please allow 3-5 business days for this information to appear.
Tracking is telling me my label has been created, but it's not telling me where it is? Why is this?
This means one of two things: It is being processed currently or UPS missed the initial scan when they picked up your order. Tracking will be updated as soon as UPS scans the shipment. If it does not update for multiple days please contact firstname.lastname@example.org to locate your package.
I made two orders today. Can you combine them into one and refund the balance?
Unfortunately, we are unable to combine shipments on multiple orders.
I noticed I entered the wrong postal code/apartment # and the package is now being returned to sender, what are the next steps to have my package reshipped to me?
Once the package has been returned to our Warehouse, we will reach out to the customers in regards to any address issues. Once the package is returned to us, please allow 2-4 business days to reship.
Can I exchange my item for a higher priced item if I pay the difference?
No. Exchanges are only for items of equal and lesser value. If the exchange is of lesser value, we will provide an online credit for the difference.
Can I use my online credit for a phone/email order?
No. Online credits must be used for web purchases only.